Cancellation Policy & Gift Card Use

Body Wise Massage Therapies understands that unanticipated events happen occasionally in everyone’s life. We are running a business though and want to be fair.Out of respect and consideration to your therapist and other clients, please take a moment to review and remind yourself on our Cancellation, No Show and Late Arrival Policy:


24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.

If you are unable to give a 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment and you will be asked to pay in advance when scheduling in the future.


Anyone who either forgets or chooses to forgo their appointment for whatever reason, will be considered a no-show. They will be charged for their “missed” appointment.

Late Arrival

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.

Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Gift Card

If a gift certificate is being used as payment for your appointment, and you fail to give a FULL 24 hour advance cancellation notice, that gift certificate will become null and void.

Gift certificates expire exactly 2 years (24 months) from the purchase date. (This is in accordance with the Ohio Statute and Legislation of Gift cards/Gift certificates Code 1349.61 as of 09/03/2010.)

Gift certificates cannot be used to purchase gift certificates. Gift Certificates have no cash value, Gift certificates are not valid until payment is received.

Any tampering of the gift certificate, the gift certificate will be voided. Body Wise Massage reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.

Gift certificates are only redeemable for the service specified, by the expiration date indicated. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

Any unused balance of the gift certificate will remain until redeemed or the original expiration date indicated on the gift certificate, whichever occurs first.

If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at the time of purchase.

For security purposes, a recipient may be required to show valid ID before he or she can redeem the gift certificate. Use and redemption of our gift certificates are also governed by our private policy.

Body Wise Massage reserves the right to immediately invalidate gift certificates without notice, should it receive a credit card charge back, returned check or other form of repudiated payment made towards the gift certificate.

Body wise is not responsible for lost or stolen gift certificates. Reasonable and prudent steps are taken to verify the legitimacy of a redeemer and upon full redemption or at the expiration date, the gift certificate will be identified as not valid for payment of any kind.

Body Wise Massage reserves the right to dishonor the gift certificate, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.

Gift certificates are not valid or redeemable after the expiration date indicated on the gift certificate.

Body Wise Massage is not responsible for gift certificates that do not reach their intended recipient for reasons beyond its control.

If any provision of these Terms and Conditions should, for any reason, be held invalid, prohibited by law or unenforceable in any respect, such term will not apply. However, the remainder of these Terms and Conditions hall be enforced to the full extent permitted by law. A court of competent jurisdiction is hereby empowered to modify the invalid, prohibited or unenforceable provision to make it valid and enforceable.

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